- The new name reflects the current scope of the business and the company, which has significantly expanded beyond contact centre services. The company stands for comprehensive and personalised CX and BPO solutions, designed based on experience, expertise and supported by the latest AI solutions.
- The company has achieved a leading market position and the trust of clients from many industries such as Allegro, BNP Paribas, PZU, Affidea, Rossmann and Volvo. In the coming years, Axendi is focused on further expansion, including among foreign clients and further specialisation in solutions for three key industries: e-commerc&retail, banking&finance services (including KYC - customer identity verification procedures / AML - Anti-Money Laundering) and healthcare.
- Axendi remains part of the OEX Group and continues to work with its existing partners with no change in ownership structure.
Despite the high popularity of AI-based tools, most companies are still figuring out how to approach AI implementation and how to combine innovative solutions with the service provided by operational teams. We have been investing in the area of new technologies for years. We have years of experience, ready-made, effective AI-supported solutions, dozens of production-active implementations and a well-thought-out development strategy. Thanks to these decisions, we are today the beneficiary of the AI wave. We believe that the best solutions are those combining technology and human teams designed based on deep know-how and CX and industry-specific expertise - adds Ewa Czarnecka, CEO of Axendi
We build our advantage on three pillars: uncompromising quality, full transparency, constant development and pursuit of innovation. It is on these that we base our current activities focused on deepening our expertise and dynamic development of technology. We are investing in proprietary AI solutions not to replace people, but to give the best tools to support people and provide customer service at the highest level. - said Ewa Depta, Sales Director & Board Member.
Read more at: Axendi | Custom-Made Contact Center Solutions
