FMCG
Retail
E-commerce
Telco
Banking & Insurances
OEX GROUP

Retail

Complete set of tools and services for the leading Retailers

FMCG
Retail
E-commerce
Telco
Banking & Insurance

RETAIL

01
Build the perfect customer experience
at the store
Sales Support Services
02
Build and run
profitable loyalty
programs
LOYALTY & MEDIA
03
Reach your audience efficiently through digital media
performance media
04
Improve CX
in remote 
channels
MARKETPLACE MANAGEMENT
02
Build and run
profitable loyalty
programs
Loyalty Services
04
Optimize CX across remote communication channels
CONTACT CENTER
TRUSTED BY
CASE STUDY

Unleashing human and AI power for unmatched customer experience. At scale

VCC serves as Allegro’s exclusive contact center provider
Multilingual merchant support services are designed to boost revenue, while end-consumer support processes target the highest NPS levels.
Boromir - GenAi assistant
400 agents
voice/chat bots
250 000 consumer and mechant cases
+60 sales campaigns annually
CASE STUDY

IKEA: Growth through data monetization

Loalty Point is the main consulting and technology partner for IKEA FAMILY
Services include loyalty design, software integration, data analytics, optimization, and content creation.
10%
Ikea Family generates 10% additional revenue for IKEA in Poland
voice/chat bots
250 000 consumer and mechant cases
+60 sales campaigns annually

Learn more about
OEX Group

Business Services
Learn more about services and technologies
provided by our Group Companies
SALES SUPPORT SERVICES
LOYALTY SERVICES
E-COMMERCE LOGISTICS
CONTACT CENTER
Industries
Discover how we generate growth across industries
FMCG
RETAIL
E-COMMERCE
TELCO
BANKING & INSURANCE
OEX Group
OEX Group
Meet the OEX: our leadership, financials, and core values