Contact Center
We operate large-scale, multichannel, and multilingual contact centers on behalf of our clients. Our strong advisory component helps them build the best possible CX strategies
We develop proprietary AI technology and leverage leading third-party solutions, making us the perfect partner for clients seeking to boost efficiency through technology.
TOOLS & SERVICES
Business & Technology Advisory
Custom Software Solutions
Call Center Operations
6
operational centers
Robust recruitment capabilities – Extensive talent pool.
14+
languages
Comprehensive multilingual services tailored for projects across the EU, Middle East, and USA markets.
1 500
agents
Use external resources during peak times.
28
CX technologies integrated
Advanced technology and vendor agnostic solutions to enhance your CX.
2 006 350
AI Client interactions annually
Build custom solutions based on available AI models and technologies.
1 000 h+
consulting service hours
Expert-driven business solutions
to transform your CX.
TRUSTED BY
CASE STUDY
Unleashing human and AI power for unmatched customer experience. At scale
VCC serves as Allegro’s exclusive contact center provider
Multilingual merchant support services are designed to boost revenue, while end-consumer support processes target the highest NPS levels.
Contact Center Companies
Voice Contact Center represents OEX's contact center business segment. It is the leading CEE and one of the fastest-growing contact center companies in the EU.
VCC operates large-scale, multichannel, and multilingual contact centers on behalf of its clients. With a strong advisory component, it helps clients define optimal CX strategies. VCC develops proprietary AI technology and leverages leading 3rd party solutions, making it the perfect partner for clients looking to boost efficiency through technology. Visit our group companies to learn more about our expertise.
VCC operates large-scale, multichannel, and multilingual contact centers on behalf of its clients. With a strong advisory component, it helps clients define optimal CX strategies. VCC develops proprietary AI technology and leverages leading 3rd party solutions, making it the perfect partner for clients looking to boost efficiency through technology. Visit our group companies to learn more about our expertise.
We are a reliable partner
for enterprise projects
Financial
stability
stability
OEX's financial management emphasizes transparency and sustainable business models. In 2023, we generated €167.3 million in revenue and €17.7 million in EBITDA.
19 years of public listing
Being publicly traded from 2005 to 2024 has shaped our transparent mindset and strong processes, which are now part of our DNA.
Certifications
and processes
We prioritize data security and service quality through proactive measures, certifications, and continuous improvement initiatives.
Environment. Social. Governance.
Our commitment to ESG principles is integral to the core values of the OEX Group.
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